account paid but dstv still suspended, very poor service that we pay a lot of money for

I paid DStv account when I call the call centre they say they see I paid but she doesn't know how I'm not connected, been calling them since yesterday I spend almost R100 on airtime trying to fix my this problem but still today nothing, the service is pathetic now we have to spend extra money by calling you guys, I'm very disappointed and if you guys have technical problem why the hell are you not telling your customers we pay a lot of money for the lack of communication you guys are giving us