Account paid but bureau not updated - for the past 8 months - yet account on debit order

<p>My box office account at multi choice has always been on a debit order, same as my Residential account.</p> <p>The about a week ago I noticed that the credit bureau was not being updated by multichoice which had caused a changed in my credit score. When I queried with multichoice on why this was not happening, they informed me that my account was on a pay cash basis, but I have always had this on a debit order.</p> <p>I asked when and why this was changed and she said something went wrong. No one from multichoice ever called to ask why the box office account was not paid, but my residential account has been debited each and every month, so in my mind all charges for the month has been debited. Eventually they said they have now set up the debit order and the amount outstanding will be debited, this morning when I checked the debit order was not processed again, every time I enquire I am told they have escalated to the accounts department. BUT due to their lack of service my credit score is suffering, and this is having a heavy impact on my financial wellbeing. All I need is for them to sort this out and update the bureau accordingly, but they are continuously messing me around, how can my account not have been updated for the past 8 months, 8 months they have not updated the bureau – This is crazy.</p> <p>And no one at Multichoice can assist me with an answer? Its bad enough we watch repeat shows every day, and now they can handle our accounts properly either.</p>