Account paid and then disconnected

On 26 September 2015 at 6H00 in the morning, I paid my DSTV account. (ID ***), from my husbands account, and it did go off on his bank balance and it shows on his statement. First, they did not reconnect it. The next morning, I had to phone them to do it. Then they did not reconnect my PVR options, as they claimed that the money did not show in their account. (I used the same beneficiary details as my husband does every single month to pay my account.) After sending them the proof of payment, they reconnected my system completely. <br> <br> This morning when I switched on the TV, It was disconnected again!! (06 October 2015) Why did I pay R1522 10 days ago!? To sit and watch a blank tv???<br> <br> I am really fed up with this, and after this issue, I insist on at least one month free DSTV for all the trouble I had to go through to get my system reconnected!! I will not pay a reconnection fee, as this is not my fault that it has been disconnected! I would like this matter to be sorted within 12 Hours!!!!!