Account Overcharge

<p>Customer Number - ********** 0</p> <p> </p> <p>I am very distressed and frustrated about the service that I received from Multichoice. My story goes like this on the 2nd of March 2017 I paid my compact subscription of R450 which is additional amount I paid since I know my subscription for my package is R345. On the 3rd March 2017 I went to multichoice to purchase a standard hd decoder as I wanted to upgrade from my old 3u 1132 to a new standard 4u HD decoder. On the 5th of March I logged in to multichoice self-service portal and tried to upgrade my package from compact to Dstv Extra and of which the service did not activate at all so I was still on Dstv compact subscription.</p> <p>On the 18th March I was shocked when my Dstv service was disconnected, and an sms notification from multichoice followed saying I should pay amount of R377.75 to be re-connected again and bear in mind that on the 2nd March I paid R450 and tried to upgrade to Dstv Extra and the service was never activated.</p> <p><br />On the 17th March before my service was disconnected I sent an e-mail to multichoice with enquiry reference number ********** longing to know why my account was R742.32 due. The response I got from Rebecca was that the amount of R742.32 is due to my account wich is R414.58 for Dstv Extra smartcard number ********** 422 and R333.87 due on my Dstv Compact package smartcard number ********** 501.</p> <p>I again sent an e-mail to multichoice with query to my account explaining that I have only one active decoder which is on Compact package the new HD decoder (smartcard number 1 ********** 018) of which I already paid subscription of R450 for period of 02 March 2017 to 02 April 2017 and the old 3U 1132 decoder (smartcard number 1 ********** 335) is no longer active because I am no longer using it.</p> <p>Then I received e-mail back again from Wayne explaining the same details. On the 18th March I decided to call multichoice customer service and I explained my frustrations to the agent repeately explained that my situation, and I do not owe any subscription and she also explined same details to me I received before. I requested that my service be re-connected again because to my knowledge I did not owe any subscriptions to multichoice. She re-connected my service back and explained that I have to pay the amount due by the 19th March. Few minutes later I logged in to Dstv Now portal and the balance owing was now R50 for reconnection, R192,48 for Dstv Extra and R166,94 for Compact subscription.</p> <p>As my story goes my service was dis-connected again on the 22nd and from that moment I had mix emotions about the bad service rendered to me by multichoice after I have been a customer as way back as 2001. On the 27th I logged in to my Dstv self service portal and I was devastated when I saw that the amount due was R909 and it never end there on the 29th I checked again now the amount is R1252,33.</p> <p>I am very frustrated because I am owing services that were never active on my end and my service was interrupted though R450 was paid for period of 2nd March to 2nd April.</p> <p> </p> <p> The contradiction start with smartcard number 4 ********** 227 decoder DsD 910 that smart card was cancelled years back around 2011 when I was upgrading to 3U decoder smartcard number 1 ********** 335. The only active smartcard I have now is 1 ********** 018 of which I paid the of R450 for period of 2nd March to 2nd April. Multichoice I am very dissapointed by your services I consider you a complex Organisation with wide clientele. I don't owe any subscrition to Multichoice and my service was interrupted of because of the incompetecy from your end. I am not going to pay anything because I do not owe you anything the only waiting payment is my subscription for period of 2nd April to 2nd May. Solve my issue or I am going to revoke my account and I never be a multichoice customer again I will look for an alternative somewhere else. </p>