1 reviews | Active since Jan 2014
Account Overcharge
Gooday<br> This is the second time i am reporting Multichoice for due to overcharge on my account ever since i took out their Explora which they promote so highly. Last month more money was debited off my account than promised, after countless calls to them and posting them on this site i got feedback and i was promised that the credit would be put into my account and thus this month will pay the difference of the actual R549 and the credit. Came debit date Multichoice deducted same amount R549. I called yestersay and spoke to Keneiloe Mohale who said that she will escalate the matter to her teamleader Nomsa Masina and they will send me an email yesterday. I checked my mails this morning and guess what...NO REPSONSE FROM MULTICHOICE.<br> I want my funds back into my account as the money was never theirs to begin with, cancel my debit order and they can take their explora.
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Dinah
Best regards,
Your comments regarding our service are very important to us.
Please accept our apology for the poor customer experience and the inconvenience caused.
As we're committed to providing you with the highest level of service. Your query has been referred to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,