Account not updated

Hi, I'd like to express the worse service I have received in a long time my goodness, I made a payment to my DSTV Acc in April and my account was suspended and when i called to find out what's happening I was told my payment was not allocated and I should send proof of payment which I did and my acc was reactivated within minutes, however to my surprise a few days later my acc was again suspended and I had to call and fight before this issue was resolved and I was told this will never happen again. Now to my surprise I received an sms telling me I have to pay my DSTV Acc whereas I made a cash deposit of R400 yesterday at the Sandton City Branch so and when I called in now I spoke to Thabisile who told me that she cannot pick up my payment. This is very annoying and I refuse to go through this every month and this has to stop, can someone please investigate what is wrong on my acc and fix it so that this does not happen again. I am very annoyed as the lady I spoke to didn't even want to give me her email address, she was not interested in my query and asked me to send to proof of payments. Can I please have my account updated ASAP. I have already sent through my proof of payment. So if it is not too much to ask can I have somebody look into this and fix it for me as your VALUED client.