Account Not In Arears

Good day Rupert, Please not that I did not request for box office to be activate. Either there is ***** happening on my account or your staff has messed up my account. I made a payment of R780 on the 21/07/2015 there after you suspend my account. again on the 21/08/2015 I have made a payment and again my account is suspended. I am so close to closing my account with multichoice. When I call your call Centre staff no one can explain how and when was my money transferred to box office since I didn't request for this and no one can reverse it. I spend 30 minutes to an hour on the phone and I just hold for so long and end up being cut off and your staff doesn't care to call me back which make me spend hundreds of rands on airtime for something I didn't do. This is unacceptable. Please sort this out ASAP connect my account. This is the last time I will be requesting for this to be sorted out. If your next response is not to tell me that all has been sorted out and this will never happen again, I will be cancelling everything and requesting for my august payment back because since I paid, my account has been suspended. Again my DSTV account number is:***.