Account not fixed after 10 calls!!!

I connected my holiday account in December, and had to pay in money in order to connect this. I paid an amount as specified by Multichoice (R1607) to cover the account until end January 2016. While on holiday, I had to call in EVERY week to have my holiday decoder connected again, and I am now billed for this as well. Every time I called, the operator told me he/she could see the problem , and that it would be fixed, as a transfer need to be made into my holiday account. Only to get disconnected a week later. And now billed for getting reconnected again. I checked my balances now, and now I owe Multichoice R1352 on my holiday account. I expect this service from a government institution, not from a private company whom I pay for a service. I have just been told by an operator that my account was actually debited instead of credited, and it would be reversed now. I'll put money on it that it won't be fixed correctly.