Account not downgraded to compact

On the 26 January 2016 I called to downgrade my account and spoke to Nonhlanhla, who said my account has been downgraded. End of Jan I paid R319 as I had arranged for my account to be downgraded in advance but today when I got home my account was deactivated. I called the call centre and spoke to Dumisani who in turn advised that he will downgrade for next month instead, which defeats the whole purpose of me requesting a downgrade on the 26 Jan already. <br> <br> According to the voice prompt when I call the call centre; I have to pay R500+ on the 1st March 2016, which I am not liable for as I requested my downgrade way in advance. I really need this sorted as I am in no position to pay any cent more than what I had requested to be downgraded to.<br> <br>