Account not disconnect on request

<p>Good day</p> <p> </p> <p>I phoned in Janaury that my account must be disconnect for account number ********** 282 and what happend nothing, i paid again in February and when i checked now it was still not disconnected untill i have done it now myself. This is un acceptable and i want my accounted credited with the amount i had to pay in February for a dstv decoder i am not even using</p>