Account not Credited and Sorted out

Please please help. I have 2 subscriptions. The one decoder has an access fee but for two months now I have been charged for 2 access fees. I have spent hours on the phone, on facebook and online chat trying to sort it out. I was assured that a R 145 credit would be passed in July - it was not. The access fee was cancelled (never activated by me) but I see that it is back again on my account for end of August payment. Please help, I cannot spend my time and money on phone calls etc to sort out an account problem that is simple and easy to fix.