1 reviews | Active since Apr 2016
Account not cancelled
<p>I have cancelled my DSTV subscription at the beginning of this year. I had two subscriptions, one for myself and one for my mother. </p> <p>I went onto the website and scheduled a disconnect as per the website's instruction.</p> <p>Today I receive an SMS stating that the account is in arrears and the service will be discontinued etc. </p> <p>When I phoned the Call Centre, I was informed to phone back later as their systems are offline...</p> <p>I suspect that my service was never cancelled and would like someone from Multichoice to sort this mess out.</p>
Dear Pierre
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Pierre
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good day Pierre
Apologies for the inconvenience this has caused . I will investigate on this matter and provide feedback .
Thank you
Girly
Good day Pierre
Apologies for the inconvenience this has caused . I will investigate on this matter and provide feedback .
Thank you
Girly
So since the 3rd of July NO contact or feedback from Dstv.
Despite my dispute still not attended to, they decided to disconnect my seconde subscription (which should not have happended...)
No wonder so many people are cancelling this service (or let me say lack of service).
I want someone from Dstv to contact me today and get my second subscription on again. Then sort out the account that was charged for four months that had to be cancelled.
So since the 3rd of July NO contact or feedback from Dstv.
Despite my dispute still not attended to, they decided to disconnect my seconde subscription (which should not have happended...)
No wonder so many people are cancelling this service (or let me say lack of service).
I want someone from Dstv to contact me today and get my second subscription on again. Then sort out the account that was charged for four months that had to be cancelled.
Good day Pierre Botha
As per our telephonic discussion , the billing matter has been resolved.
Apologies once again for the late reply.
Feel free to write to us should you require further assistance.
Thank you
Girly
Good day Pierre Botha
As per our telephonic discussion , the billing matter has been resolved.
Apologies once again for the late reply.
Feel free to write to us should you require further assistance.
Thank you
Girly