Account not activated

I signed up as an annual subscriber to DSTV Premium yesterday and felt the service was very helpful and efficient. However when I got home and called their call centre to activate my account, neither my ID nor account number reflected in their records. I tried again later in the evening, but the problem persisted. This morning I went to their walk-in centre and was shown that the account had been activated, but worryingly the information differed from one consultant's computer system to another, who still couldn't pick up my details. (I can't register for online self service either, as my ID number isn't in their records.) When I got home, I found that I still don't have access to any of the DSTV channels.<br> <br> I would appreciate it if Multichoice could sort this problem out as soon as possible, as I've already missed out on one day's viewing that I've paid for.