1 reviews | Active since Feb 2018
Account no ***0
I normally get a message for amount to be paid. On th 14th of July I phoned DSTV to inquire what amount to pay. The lady checked the account and told me i was double billed an asked me to pay R466.00. Which i did by paying at a pick and pay outlet. This morning my services was suspended . I phoned DSTV , the consultant was not helpful at all and demanded t pay R219.00 more to be reconnected. I told her what amount the previous consultant asked me to pay. After 33 minutes and 39 seconds I was transferred to another department to be disconnected . After speaking to this person I disconnected my services. Please help me resolve this issue. Thank you R. Mahepal
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Telephonically, we did confirm the account is fixed and matter resolved, the amount you paid was correct and the services are reinstated on the DStv Access and Indian package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Telephonically, we did confirm the account is fixed and matter resolved, the amount you paid was correct and the services are reinstated on the DStv Access and Indian package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,