1 reviews | Active since Mar 2009
Account nightmare
<p>I have been a happy loyal customer of DSTV for the past 10 years , but the past month it sudenly changed to a nightmare . On the 28 th of March I app**** for a Explora payment plan , and that is when all the trouble started. </p> <p>On my statement it shows an arrear amount of R 1600.61 on the main account and R 800 on the payment plan, but my account is up to date .</p> <p>I have asked many times for a statement showing the correct amount but to no avail, please DSTV what is going on with my account ?</p>
Dear Andre
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Andre
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Andre
Thank you for bringing your query to our attention.
As discussed, we confirm that both the Price Lock and residential accounts are up to date.
Next payment will be due on the 1st September for an amount of R949.
Our technical team are aware of the wrong amounts reflecting on the self service and are working hard on fixing the issue.
Please accept our apologies for the inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
Dear Andre
Thank you for bringing your query to our attention.
As discussed, we confirm that both the Price Lock and residential accounts are up to date.
Next payment will be due on the 1st September for an amount of R949.
Our technical team are aware of the wrong amounts reflecting on the self service and are working hard on fixing the issue.
Please accept our apologies for the inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,