MM
Melanie M
1 reviews | Active since Aug 2016
24 Jan 2018, 12:10
ACCOUNT NIGHTMARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i AM SO TIRED OF MULTICHOICE. NOW I HAVE A E16 ERROR. I AM TIRED OF GOING INTO MULTICHOICE TO SORT OUT THE SAME PROBLEM! I HAVE NOW TRIED THE LIVE CHAT. Mulaifa WAS BUSY WITH ME BUT THEN JUST LEFT. NO RESPONSE AGAIN. ASKED FOR MY ID AND MOBILE NUMBER BUT NOTHING. I MADE A PAYMENT ON 04 JANUARY 2018 OF R1100. I AM ONLY TO PAY R1004 EACH MONTH. THIS ACCOUNT WAS RECONCILED BY HEAD OFFICE ON 30 OCTOBER 2017 AND STILL THERE IS A MESS UP. PLEASE CAN SOMEONE GET BACK TO ME REGARDING THIS MATTER!!!!!!!!!!!!!!!!!!!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 16:38Dear Melanie Moses
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 16:38
Official
Dear Melanie Moses
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jan 2018, 08:48Good day Melanie
May I take the opportunity and apologise for all the inconvenience.
Your DStv service is active and the signal sent through to clear off the error message displayed. The recent payment made of R1100 also reflects in your account.
Once again, I apologise for poor service received from Mulaifa.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Jan 2018, 08:48
Official
Good day Melanie
May I take the opportunity and apologise for all the inconvenience.
Your DStv service is active and the signal sent through to clear off the error message displayed. The recent payment made of R1100 also reflects in your account.
Once again, I apologise for poor service received from Mulaifa.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,