Account mix up

So I logged a query with multi choice.. They didn't even try to call me to assist instead they suspended my account for no reason and I had to call them to reconnect me WOW talk about service. I haven't received any assistance with my main query regarding making a deposit to an incorrect Multi choice account. I need to know if I can report multichoce to the BCCSA or there is there anothet regulatory which I can seek assistance from. They are clearly negligent as a result we as customers incur unnecessary costs, 2 they no longer issue statements even when u logging online is this even allowed.3,My box office monies disappeared.4 if a client has deposited money to one of its accounts incorrectly they must be able to assist in some way not just keep quite. Don't they have s code of conduct they work by. How do u just decide that you will suspend an account with even checking the balance how do these people work quite frankly I am fed up with multichoice