Account messed up by YOUR STAFF !!!! ***3

<p>We have a holiday home so we switch on a regular basis but we unable to do it via the Self Service Option . On 29 April I went to Multichoice office in George to switch off Sim ********** 7870 and switch on ********** 9526. When we returned home on 2 May the home sim ********** 7870 was still switched on. The next day my husband went back to them and requested them to switch off the holiday decoder sim ********** 9526. They requested him to pay for the 4 days which he did R75.90. My husband also cancelled our Extra View. Came end May 2015 an amount of R1612.00 was deducted from my bank account. I nearly had a heart attack. I went back to Multichoice and spoke to Monique de Klerk. She promised to sort it out and said I would get my money back into my bank account in 5 days. That never happened. My husband then contacted Andre and he promised to sort out the account. If I check my balance on your website there is now an amount of R173.00 outstanding for the holiday home. What is this amount for?</p> <p>There is also an amount still due to be paid end June. Let me tell you, You people owe me a full month subscription plus the amount due on the holiday decoder. So please understand me, I will not pay one cent this month. So please make sure my account is sorted out because I am going to stop my debit order at the bank. I am not going to sit back relax while DSTV just take my money as they wish. Please sort out your staff at this branch because they are ***********. I am paying for the mistakes they have made.</p>