Account mess up - ****** as usual with debit orders too

Hi

I have paid my account in august, however the payment does not show, yet my July payment shows (eft), and not September my account has been moved to debit order without consent.

I have pricelock on an EXPLORA only whereby I pay cash for my package I am connected to, but this has been changed without consent and that is not legal, as debit order without my consent apart from the pricelock total.

Also when calling into your call centre, spoke to Melissa (very attitude from the time she answered and when requested to speak to supervisor/maanger, was 1st told me no supervisor at call centre, then again she will go see if she can get 1, but I told her I know she will delay for me to drop the call to go "find" a supervisor. I am still on hold 10 minutes later and apparently no supervisor/manager available? Is this what we as customers are paying for? I FINALLY HUNG UP AFTER WAITING 20 MINUTES FOR APPARENTLY WAITING ON A SUPERVISOR/MANAGER, AND MELISSA(WHO WAS THE UNFRIENDLIEST AGENT, DIDNT EVEN DO WHAT MOST CALL CENTRE AGENTS WHO ARE FULLY TRAINED, TAKE DOWN THE NUMER OF CLIENT FOR SUPERVISOR TO CALL BACK ASAP). Pathetic service!!!!!

All I want is my account to reflect correctly, showing i owe R494, however my payment of R550 of August does not reflect, and my services are active though?

DSTV sort out this immediattelky as I wanted to upgrade but not while my account is in a mess due to your systems and please rectify my payment method to cash and only explora on pricelock on debit order as requested from the time I app**** for this and was told from the start it is possible.

What is the point of your facebook/whatsapp services if delayed or just a complete waste of time?