1 reviews | Active since Sept 2013
Account mess
Ive called dstv a thousand times.i called them 26 july and spoke to Mpo the supervisor for 48 minutes trying to put my account in order she ended uo telling me to pay a certain amount of money .i also got a call from billing department same day,they reconnected my service after i had pay the amount Mpho adviced me to pay. From august dstv debited my account september october 2019.the problem again started in november when i got an sms that say i owe 3777.72, i called them and nobody could tell me how they arrived on that 3777. I called again again and spoke to their operations manager on 2nd December 2019 who requested thay i email him my bank statement of which i did .he never came back to me .i paid dstv 1118.again 2 january i getan sms that says i owe thousands i called again i spoke to Stephan who also requested my bank statement i was on the phone with him for 1 hour 15 minutes and 5 seconds .he was busy with finance department .he said the problem was sorted . Than again today i get an sms that says i owe 4800 i called the call center again and requested my statement and ask to speak to a supervisor .i was told there is non all went for tea i said i will hold i was on hold for 35 minutes and my phone was cut . Can dstv sort this ssue i am tired. I regret the day i took this price lock **** . I want to cancell my contract with them i am tired
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
