Account Mayhem

<p>Finished with a DSTV payment plan in February. Since then DSTV have not been able to allocate internet payments to the correct account. This has resulted in the need for a monthly call to them to allocate the payment correctly. Every month I am assured that the payment plan account will be closed. To date this has not been done.</p> <p> </p> <p>Yesterday (14th) I received a notice that my account was in arrears despite a payment having being made on the 2nd of the month. I arrived home to a disconnected service. On calling the service centre for the third time (obviously frustrated at this point) I was finally assisted (so I thought) by a call centre agent who left me on hold and discussed me in the background with her colleagues.</p> <p> </p> <p>I called back and was assured by a supervisor that they would sort everything our and call me back by 20h00. I am still waiting for the call.</p> <p> </p> <p>Today I went online to see if everything had been sorted out, and in spite of having a credit on the system last night I have had a balance of R3158.81 owing to DSTV (I have no concept of what this could be for).</p> <p> </p> <p>I have now called their call centre again and am speaking to a supervisor who informs me that I have a credit of R1.90 on the account and the outstanding balnce for the next payment is now R1745.20 on the MyDstv page.</p> <p> </p> <p>I cannot even try to explain the amounts anymore and as such feel that the only option available to me is to cancel the service before I end up with an adverse credit score due to incompetence which is outside of my control.</p>