Account Management

<p>Good day</p> <p>I am extremely frustrated with DSTV accounts department.</p> <p>My ID. ********** 016080</p> <p>I have now written many emails, contacted Multichoice via their online web, phoned in and all to no avail.</p> <p>In December 2016, I UPGRADED my existing OLD dual view decoder and REPLACED it (using Price Lock) with an explora, and two additional decoders, which was installed by an Multichoice recognised/approved installer. They “handled” EVERYTHING, disconnected the old decoder service and activated the new decoders again telephonically and here all my problems started.</p> <p>For more than 20 years now I’ve been a client of first Mnet and then Multichoice so it leaves a very bad taste to now be treated in the way that I am….</p> <p>Multichoice kept on debiting my account(which I now know was the old account) but not debiting my new account which I was brought under the impression will happen automatically, and in April 2017 I got a message that my account is more than R4000 in arrears, HOW THE HELL is this possible, what happened to the R899 per month that Multichoice debited my account with ?</p> <p>I am at the point of seeking legal help, and going to the consumer board and if I have to cancelling my subscription with Multichoice if they REFUSE to assist me in this regards.</p> <p>How is it possible that Multichoice allowed my account to go in arrears for 4 months, yet deducting R899/month on a subscription that was cancelled, did they then in other words ***** my R899 for 4 months ? Why am I not being credited on the new account with the monies (4x R899) that they took as payment on the cancelled account ??</p> <p>They just carried on and debited my account this month by R3,085.22 !!!</p> <p> </p>