Account keeps on being suspended even though its paid

Good evening

On 27 August Dstv deducted an amount of almost R9000 from my fathers bank account without permission. He then contacted them. His money was paid back and then they deducted the standard monthly subscription on the 28. Since then dstv keeps on suspending his account and then they blame the computer for the error. Now i dont understand how they can decide to deduct an annual premium with no consent from the client.

My father is fedup with contacting them. Everytime they say they can see the payment has been made and then they connect the service however 4 days later it gets suspended again.

The amount of airtime he uses to contact them is just becoming way too much. Tonight his service was suspended again and suddenly the cannot see the payment.

Now we are waiting like idiots for dstv to resolve this matter.

Their staff are too imcompetent to see the payment was made.

Someone please just get this matter resolvef urgently