BM
Bonisile M
1 reviews | Active since Jan 2015
28 Jan 2015, 12:19
account keeps on being suspended
I installed dstv on the 29th of December 2014 and paid R295 on the 30th at pep cell southgate mall . On the 22nd of January 2015 my services where suspended. I was required to pay R68 .00 of which I didn't understand for what becouse it was not the 28th yet . I paid that amount and my services where activated . Again on 25th it was suspended this time I owed R59.00 .I called the call centre and the lady assisted me . Again today on 28th my account is suspended and an told that I owe R345 . I am really not happy with the service that am getting from multichoice as a new user . they must really do something about the service that they giving their customers . I can't pay multi choice every week .
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Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
30 Jan 2015, 10:14Hello makaguguelihle,
We apologise for the inconvenience caused to you in this regard
Please note that , upon activation of services which was in the middle of the cycle , we billed you a prorated amount from the day to the last day of the current cycle
The prorata subscription wasn't paid and hence you get disconnected due to overdue amount . This is the reason why R50.00 reconection fee was billed
Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for an updated statement
Regards
Asie
We apologise for the inconvenience caused to you in this regard
Please note that , upon activation of services which was in the middle of the cycle , we billed you a prorated amount from the day to the last day of the current cycle
The prorata subscription wasn't paid and hence you get disconnected due to overdue amount . This is the reason why R50.00 reconection fee was billed
Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for an updated statement
Regards
Asie
DStv (MultiChoice)'s reply30 Jan 2015, 10:14
Official
Hello makaguguelihle,
We apologise for the inconvenience caused to you in this regard
Please note that , upon activation of services which was in the middle of the cycle , we billed you a prorated amount from the day to the last day of the current cycle
The prorata subscription wasn't paid and hence you get disconnected due to overdue amount . This is the reason why R50.00 reconection fee was billed
Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for an updated statement
Regards
Asie
We apologise for the inconvenience caused to you in this regard
Please note that , upon activation of services which was in the middle of the cycle , we billed you a prorated amount from the day to the last day of the current cycle
The prorata subscription wasn't paid and hence you get disconnected due to overdue amount . This is the reason why R50.00 reconection fee was billed
Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for an updated statement
Regards
Asie
