SG
Sueletta G
1 reviews | Active since Apr 2015
06 Apr 2015, 00:10
Account keeps on being suspended
Funny, even on debit order and after deducting R2323.47 from my account, the account has been suspended every day for the past 4 days. I have spent more than 3 hours on the phone with the the call centre. Services that should have been activated were not and I'm being charged for their mistakes.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2015, 09:50Hello sueletta.gouws,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that your service is active and your account is reflecting a credit balance of R382.03.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that your service is active and your account is reflecting a credit balance of R382.03.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply06 Apr 2015, 09:50
Official
Hello sueletta.gouws,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that your service is active and your account is reflecting a credit balance of R382.03.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that your service is active and your account is reflecting a credit balance of R382.03.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert