1 reviews | Active since May 2016

11 Oct 2016, 09:56

ACCOUNT ISSUES

<p>Hi DSTV</p> <p>Payment was made and therefore I do not understand why ther are reversals as well as duplications of payments on my subscription.</p> <p>This is completely unacceptable. Every month I experience the same issue, why is that? To make matters worse this so called Brandon individual wants to educate me on EFT' and debit orders.</p> <p>Thank you,<br />Nonhlanhla Mlangeni<br /><br /></p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Oct 2016, 10:07
Official

Dear Nonhlanhla Noni Mlangeni

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Oct 2016, 09:48
Official

Good day Nonhlanhla Noni Mlangeni

Thank you for bring this matter to our attention.

According to our records you have been assisted and the billing on your account corrected and adjusted accordingly.

We confirm payment received on the 12 October 2016 and your service is active on the DStv Premium Package.

Should you require any addition assistance, please do not hesitate to contact us.

Kind Regards

Rupert