ACCOUNT ISSUE SINCE 2019!!!!!!!

WHY CAN'T I MINUS ANY STARS??? You guys do not even deserve 1. I have been fighting with Multichoice since last year November. I downgraded my one package from Premium to Compact Plus on 31 October 2019 via the whatsapp function. When I requested my amount due at the end of November, I saw that it was never done and was charged R1000 more than I use to pay. After phoning in I was told to pay R900 (and something) which I did at the end of November. Because it was never downgraded I ended up with an arrears amount of R300. When phoning in beginning of December I found out that the downgrade was still not done and the R300 arrears had not been removed from my account. They officially downgraded my services on 5th of December. I made my payments as usual and kept on following up on the arrears amount from then on. Multichoice assured me that they will rectify the issue everytime I phoned in. January came and I made my payment before receiving the amount due and accidentally paid R100 short. They cut my services on 07/02 and I had to phone in to reconnect it (it was cut die to the R300 ARREARS AMMOUNT!!!!!!). I was charged R50 for reconnection. A week after that, again they cut my services, took the money I paid end of January and allocated that to the arrears amount and again charged me R50 reconnection for only 1 decoder!!!!!! They now refuse to reconnect the other one and added some more fees aswell. Sunday my services was cut AGAIN! I phoned in and was told that there was an upgrade done on my account! I now owe R399 plus R200 (and something) and again I was reassured that my issues will be sorted within 24-48h. After phoning in on Tuesday, my 1 decoder plus extra view was back on, but not my other decoder. I went to branches who told me to phone the call centre, I call in and they tell me to go to a branch! REALLY???? I have spoken to management, team leaders and even sent my stuff to journal escalation. This is my money being wasted!!!!! Not just on Multichoice but by phoning in an being on hold for 40min and more!!!!! I need my account sorted or I will cancel my services.