1 reviews | Active since May 2016

20 Mar 2017, 13:13

ACCOUNT IS OVERDUE AND WILL BE SUSPENDED

<p>I have been paying my DStv account before my payment date wich is on the 5th of everymonth since I have installed the dish. Since january I have been receiving sms from Multichoice that I needed to pay Either R1269.54 or R844.54 or R1013.54 and I get these sms 3 to 4 time a month and one day I got annoyed and pick the phone up and call they call centre I spoke to agent who explained to me that the system bills me twice the amount of R85 or the extra view amount so she reverse the amount and next month the same thing happens so last week I spoke to Agent again and same story they system doenst give me the discount and all the same stories and he said I should ignore the sms. Two days later a Agent called me and I was so ****ed that I told him where to get off so I went home and got the message on my tv so if that happens that you should now its serious. I called the call centre again and I was told the same story last week and I told the agent that I will complain if this doesnt get sorted. Today I received a message that I must Pay R1063.54 immediately and they will reconnect me and that my services have been suspended. I am tired off they flippend unprofessional service from DSTV and as they know this is a prepaid service so how do I own them If I dont pay the disconnect. I have been paying for my prepaid service so why suspend it. They sms say use ********** 4 as reference and when I do that and told the agent they told me thats my box office account but I dont rent movies at all from DSTV.</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2017, 13:21
Official

Dear Romeo RickRomaks Bosman

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2017, 15:56
Official

Good dy Romeo

We apologise for the poor service received. Our aim is to resolve issues on first contact and in this regard we did not leave up to our standard.

Services are active and we have forwarded this matter to our XtraView team . They will contact you as they will have to cancel your XtraView and re-link it again to correct the double bill.

We'll follow up with the team and keep in touch.

Regards

Girly