Account incorrect

Now I understand why DSTV get such a low rating. There accounts is in a total mess. I paid last year 28 Feb 2021 for a year 12 months and it includes 1 free month. I received yesterday my account is overdue. I phone and promised it will be sorted out. Today I got a shock I owe them a over a R1000. I phone again and the lady first said yes it was due yesterday, but then she investigate and said no it is in January. She will look further, but my account still shows no change. Now if they cut you off and it is there fault they will slap reconnection fee onto it as well. I must say in both cases they promised they will phone me back and they never do. No wonder DSTV do not public reply. Well it looks like I will be joining Netflix or one of the other streaming services as well.