Account incorrect and NO ASSISTANCE
<p>Good day</p> <p>I have been calling your call centre for the past 3 months. I even got transferred to a "Manager" or he said he was a manager. I am trying to have my account reconciled and sorted out as there is a MAJOR problem.</p> <p> </p> <p>I HAD a residentual account before I got the payment plan. However I get charged a reconnection fee and a monthly subscription on my account every month and this account is supposed to be closed. My payment plan payment are not being allocated to the payment plan. </p> <p> </p> <p>I got them allocated once and then someone at multichoice reversed the allocation again for some reason (WHERE ARE THOSE PAYMENTS NOW????)</p> <p> </p> <p>I have been blacklisted with ITC because of DSTV for my account being "in arrears" and in actual fact I overpaid.</p> <p> </p> <p>I need this sorted or you will force me to take further steps.</p>
Dear Nicolette
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Nicolette
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good day Nicolette Van Den Berg
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow me to rectify the situation by escalating your concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good day Nicolette Van Den Berg
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow me to rectify the situation by escalating your concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good day Rupert.
It is not just with price lock department, My residentual account keeps on being activated with reconnection fees etc. That account was closed the same day I received my PVR decoder
Good day Rupert.
It is not just with price lock department, My residentual account keeps on being activated with reconnection fees etc. That account was closed the same day I received my PVR decoder
IT HAS BEEN A WEEK AND STILL NO RESPONSE!!! However DSTV tried to debit my account for the FULL balance of almost R2100.00. SERIOUSLY. This is rediculous when is my account going to be sorted out????????????
IT HAS BEEN A WEEK AND STILL NO RESPONSE!!! However DSTV tried to debit my account for the FULL balance of almost R2100.00. SERIOUSLY. This is rediculous when is my account going to be sorted out????????????