Account in credit

I have been on price lock contract ended 7 May 2018 then I got a message my account has been suspended I contacted dstv and they switched it on then my extra view was disconnected called back and then they sent me from pillar to post cos nobody could help me called again and spoke to a guy and he said to me that I have a credit on my account of R680 he can clear my account by using the credit as payment on my account because this is before my debit order so I said yes he still said to me that if I wanted to go on compact plus I still need to pay in a R184 I told him to debit my account and today my account has been suspended again I am gatvol of dstv I will also contact the ombudsman in this regard.