BP
Bernadette P
1 reviews | Active since Jan 2014
21 Aug 2015, 09:55
Account in Credit
Good Day <br> I have requested from DSTV more than a month ago to refund the amount that they owe me. It is an amount of R400.... something. THe person at the call center one month ago said she will request for a refund. Now today a month later when i called Multichoice Mpho confirmed it is still pending. He said he will escalate my refund request and someone from Finance will call me.<br> <br> REALLLY DSTV. When we owe DSTV money you disconnect our DSTV. Now that you owe me money it takes months. I want my refund and i want it ASAP. This is very unprofessional service.<br> <br> Please confirm when my refund will be in my bank account.<br> Ref number: ***7-I13
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DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 12:49Hello Bernadette01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply01 Sept 2015, 12:49
Official
Hello Bernadette01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is we do not have access to the DPP Explora 24 month contract accounts.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta