1 reviews | Active since Jun 2010
ACCOUNT IN ARREAS
ACC ***5<br> I am a DSTV customer for close to 10 years now. I always paid via EFT dispite DSTV bullying tactics to force me to change to Debit order. From September 2015 i moved homes and my address changed. Thats when things started going wrong at Mutichoice Accounts. I still paid as always on the 2nd of month. They could not pick up my payments on their side. Every 5 days they disconnected me. I called back to different call centre people , They requested payment confirmation , i sent it, and they connect me But they charge me the reconnection fee despite it not being my fault. I went to Multichoice Ranburg office and they said they will reverse all reconnection fees and that my account was in CREDIT of R350. Its now Feb 2016 and they are still disconnecting me apparently im now oweing R1000 .. I lefte several messages for Supervisors and financial people to call me and no response.
It is with regret that we learn of the frustration and of the inconvenience you have experienced with your account.
Please accept our sincere apologies. We have reversed all the reconnection fees worth R400.00 back into your DStv account. Kindly refer to your personal email, we have sent a statement for your latest balance.
Your support is important to us. Should you require any further assistance, please don't hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of the frustration and of the inconvenience you have experienced with your account.
Please accept our sincere apologies. We have reversed all the reconnection fees worth R400.00 back into your DStv account. Kindly refer to your personal email, we have sent a statement for your latest balance.
Your support is important to us. Should you require any further assistance, please don't hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
