Account in arrears due to Multi Choice's not updating details or assisting in any way to settle account.

<p>in November of 2016 I had changed to another bank. The bank then sent through my new details to MultiChoice, so the debit order could go as usual. MultiChoice then did not update my details on the system, therefore no debit order was taken, and no payment made to them. After trying to find out what is going on with the account for a couple of months, I eventualy got through to a customer care agent who informed me that there was no arrears in my name. At the end of March a debit order of around R4000.00 went from my account, the next month around R6000.00, which is a amount that I just can't afford to pay once off, so I reversed these orders, and kept on trying to get through to the Decoder Payment Plan Department to arrange a suitable payment scheme. Scince then I've been trying to settle my accounts arrears, even if the reason for arrears was not my fault. But still no reply from them, every time I phone, I am told that my query is being escelated to their Decoder Payment Plan department, which will phone me back and never does. My account is now in arrears close to around R9000.00, and I keep on getting messeges that my service will be suspended.</p>