YN
Yarumia N
1 reviews | Active since Aug 2015
19 Aug 2015, 14:13
account in arrears
After insisting that I put my account on debit, they do not deduct the money on the agreed upon time and have now suspended my account.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Aug 2015, 10:54Hello yarumia,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice message. Could you please confirm the date that you want your debit order to collect because we noticed that your service is disconnected and your First National Banking details are loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice message. Could you please confirm the date that you want your debit order to collect because we noticed that your service is disconnected and your First National Banking details are loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply30 Aug 2015, 10:54
Official
Hello yarumia,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice message. Could you please confirm the date that you want your debit order to collect because we noticed that your service is disconnected and your First National Banking details are loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice message. Could you please confirm the date that you want your debit order to collect because we noticed that your service is disconnected and your First National Banking details are loaded on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta