Account in arrears

Good day<br> multichoice disconnected my mother's account and said that the account is in arrears.<br> the account was paid on the 20th of feb, and on the 28th it was disconnected, i called at around 2PM and was told that it was a mistake it will be rectified. By 8pm it was still not rectified and when i called again i held for 17 minutes to be disconnected again.<br> and my mother's account has a balance brought forward of R50,50c. i don't know why it has been disconnected for 24 hours, because this account is not in arrears.<br> I did not like what they did, it was highly an inconvenience.<br>