Account Horror

<p>For the past 6 months, according to dstv statements I have been in credit on my account showing no arrears and every month showing a negative balance up until September. Could not get hold of the October statement. </p> <p>All of a sudden out of the blue receive a sms from dstv that I am in arrears of over R300. And I have to pay at once to avoid services to be suspended. As I can see on my September statement I was still more than R200 in credit (negative balance) and no overdue or owing (1-90 days). I paid R500 on 23 September. Now they say I'm in arrears because I paid R44 short every month since January. Why does this not show on my statements but only a negative - balance? What us happening here? I phoned twice yesterday and talked out over a R100 of air time alone because they just refused tophone me back to gove me assistance. Both times they promised to send me detailed statements from January. Still they did not. Or I did not receive it. I was told the statements they see showed different things than the statements I see. But they do not send it so that I can see what the devil is going on. Now, today my service will be suspended and I will have to pay a re connection fee only because dstv have two different sets of statements. One they only can see that shows one os in arrears for more than soxmonths and another only the customer can see that shows you are in credit for more than six months. That is dstv magic!</p> <p>I wish people in South Africa would stand up for only a few months against this tirannic greedy company and boycot it. There is power in people and we can stand up to this monopoly of greed and patgetic service. </p>