ZD
Zinzile D
1 reviews | Active since Dec 2020
09 Dec 2020, 03:01
Account hacked
I have problem with Dstv.my account was hacked in August by whom I don't know.I only found out on the 14th of September when they switched off services.
I called the call centre on the 14th 10 times to have the matter resolved but nothing instead I was told to pay R1500 of which I told them I don't have hence I had requested a cheaper package and cancelled my insurance with immediate effect .then month end I am getting calls from lawyers telling me to pay up.
Where do I get such money to pay.since September I have been sitting without services.on my account since I started using dstv I have never been on premium but it was activated 2days after I reconnected my service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 07:21Hi Zinzi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2020, 07:21
Official
Hi Zinzi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
ZD
Zinzile D's updateReviewer Update
24 Dec 2020, 01:58So dstv is telling me it's still looking into my case since the 9th.no wonder people are cancelling subscription with them and going to Netflix.what are they saying about the loyal ones and new clients.
No phone call or email sent to me since I made them aware of my problem.
This is getting frustrating
No phone call or email sent to me since I made them aware of my problem.
This is getting frustrating
ZD
Zinzile D's update24 Dec 2020, 01:58
Reviewer Update
So dstv is telling me it's still looking into my case since the 9th.no wonder people are cancelling subscription with them and going to Netflix.what are they saying about the loyal ones and new clients.
No phone call or email sent to me since I made them aware of my problem.
This is getting frustrating
No phone call or email sent to me since I made them aware of my problem.
This is getting frustrating