Account duplicate

This week Dstv has tested my level of patience. For months we have been paying for extra subscriptions that we didn't sign up for. After canceling, now our account is duplicated leaving us with a huge amount after paying our monthly subscription. We have been disconnected and no one can assist. They need to refund us our money and move on from Dstv. It's not worth it and people will start losing their jobs. Poor service from DSTV