Account - DSTV leeway period before disconnection

<p>I have received an sms from a legal company saying that my dstv account has been handed over. I pay my account cash at the DSTV office in Randburg on a monthly basis. Due to the terrible signal problems we have been experiencing and due trees in the neighbours property which they refuse to cut we had not had any signal from the 19 Dec to current. When the payment date came on the 25 Dec 2016 we did not pay due to the signal issue not being resolved.</p> <p>Yesterday 08 Feb 2017, i get an sms from a collection company to say that i owe them DSTV and outstanding amount. I was confused as i did not owe DSTV any amount. This morning i queried this and was told as i did not pay on the 25th Dec for my new cycle, DSTV gave me a leeway of 10 days and only after they disconnested. I am unaware that this even exist within DSTV as that is no where written on the contract. They do not state that if you dont pay on time you are given a grace period.</p> <p> </p> <p>DSTV are such ****** cos when you dont pay they disconnect and then charge you a reconnection fee. No all of a sudden its a system (computer programme) that decided on a 10 day grace period and then diconnected. Everything is about the system and not a human person.</p> <p> </p> <p>This is such nonsense, where can I take this to is the consumer council the correct place. DSTV this is ******* and then you hand us over without any prior notice.</p>