Account dispute

1. On 28 Jun’19, I called to down grade from Premium to Compact. 2. On 18 or 19 July’19, I called inn again to upgrade to compact Plus – I saw an advert “Whatsapp Ubumnandi – *** for Compact Plus for R499” – I Whatsapp'd, but was unsuccessful & so I called in. Please listen to this call as I was quoted nothing more that R590.00, for Compact Plus. 3. Mid Aug’19 I called the CCC again & complaint as I received a sms with a different debit order amount as what was quoted. I requested for the Complaints department to call me. The same day or the next (not sure) a lady from your Complaint’s dept, called me & I informed her of the above calls & asked her to go & lister to the calls as I’m expecting to pay the amount that I was quoted for 2 months (Aug & Sept, seeing I asked to upgrade to Compact Plus only 19 July). 4. I called again later in Aug’19 or early Sept, to complaint as my debit order was not fixed / corrected & no one bother to call me back. Demanded to speak to the Call Centre manager – but was told is in a meeting. I left my details as I wanted to speak to a senior because of the bad service I’ve received, thus far. The consultant took my details (of which is all on your system) and said the manger will call me. I think the manager called me & said -not sure exactly that the Complaints dept, will look into this. 5. On 17 Sept’19 (Ref – ***0-C1, I called inn again & spoke to Xolisile & Team lead – Emma, who confirmed that a call will be logged & someone from Complaints dept, will get back to me As they could see some amendments on my account…..and the quoted debited order was incorrect again on 20/9. 6. No one from DSTV called me since & so I called on 2 Oct’19 – Had to explain myself again al over – which was now very frustrated, as you history notes should have confirmed all this & who to escalate in Complaints dept (who called me mid Aug’19) and also who is dealing above call ref – ***0-C1.? My debit order amount quoted by the automated machine was incorrect again at -/-R1700. This took me to my limit. Than the consultant (Simon) told me he can see I have three decoders…………Now when did this happened & who requested this as I only have two – Explore & a PVR as extra view. He also told me for the very first time that he can not escalate to Complaints dept and that I must send an email myself (attached 1 and 3) I asked Simon to down grade me to Compact , from 20/10 and cancel the third decoder. 7. Today (3 Oct’19) I called in again and Karabelo (attached 2 – ***-i93) – which I must say was more helpful that every one else, tried to assist & explain me in detailed what he can see & how he can assist, but I asked him to escalate this to the Correct department & asked the team leader or manager or Complaints to call me on my cell……………..he also confirmed - On 20 Sept’19 – system reconnected a 3’rd decoder & charged me reconnected & prorate subscription fees…..who & why if I never asked for this….?

This is where we are now & I’m requesting a senior to urgently look into my matter & call me today if possible but no later than tomorrow to confirm my email / complaint is being look into. Please listen to your recorded lines / calls & give me urgent feedback & reconcile my account. I need this fixed before the next debit order runs.

Your urgent assistance & reply / call back is greatly appreciated.