Account Disconneted again and again and again.....

I have resorted to write to Hello Peter after several attempts to get someone from multichoice to resolve my query fell into deaf ears. My old decorder (redundant) was activated and resulted in my account being double charged. I noticed that there was something wrong when I got an sms with an amount for two months. I made my first call on the 23rd of October before making payment. And the agent I spoke to said I must pay for one decorder they will resolve the issue on their side. A few day later I received an sms stating that I have not made payment and my account is going to be suspended. A day later it was closed, I made contact with DSTV and the account was reactivated with a promise that they will sort out the issue. Three days later I received another sms stating that my account is going to be suspended due to failure to make payment. When I got home that night my account was suspended. I again contacted DSTV and I was promised that the supervisor will call me and the issue will be resolved. My account was again opened. I sit today again with an account that is suspended and no one has bothered to call me and explain what is really happening. What is frustrating is that every time I call i have to explain the whole history to every agent. And there has been cases after speaking for 45min I got cut off. quite frankly if I look at my phone bill and the amount of time I have spend trying to resolve this error it would have been better to just pay them. I might be lucky that I have access to social media but how many of our parents get exploited the same way that I just did and are left with no option but to pay. A few timeS that I called I was rudely told that I should not argue but just pay what I owe DSTV. In fact I was told that there is absolutely nothing that can be done to solve my issue except if I pay. At this point in time I am beginning to believe that the agent was telling the truth.