Account Disconnected Due To *********** Staff

I called through to the call centre and setup a debit order, over the last few months no debit was taken, i had to pay cash in order for my services to be paid. Last month i called through to the call centre i was informed that the debit order details are captured on the system and that i would receive a call from one of the call centre agents to reconfirm details. I advised the agent that in the interim for the month of September i will pay cash just to be on the safe side .It's now the 26 October and nobody has called, yesterday evening when i got home from a function, i switched on my tv only to find out that my services are disconnected. This is highly frustrating as this is not the first time this has happened. If the agents confirm they are going to do something then they should rather than not. No communication was sent through confirming my services will be disconnected. I have 2 decoders with Multi-choice. I am highly frustrated and disappointed. I want my services reinstated and for the debit order to be sorted out.