Account Disconnected and upgraded without customer consent ***9

Account upgraded without customer and disconected consent, I am very dissapointed with Multichoice, I have paid my R99 package for January and February 2019 before 20 December 2018 on the 25th of December 2018 I have received a massage which says that I must pay R274.31, on the 28 of December I have called Multichoice to as why am I supposed to pay whereas I have already paid, A consultant by the name of Meiki Raboshakga assisted and told me that I am on DSTV Compcact Plus, (I didn't request for upgrade) I asked her to change the package back to R99 package and disconect my other package, when I check on DSTV self -service it shows that I must pay the amount of R575 and my service is disconnected, Poor service customer service.