Account disconnect

This is the second time im logging a complaint about the same thing.

Why are you disconnecting my account without telling me why, when I set up a debit order I specified that the debit order should go of on the 20th of every month.

I checked my statement and had not picked up any debit order from you.

Im tired of paying reconnection fee for nothing you have my account number and you not debiting this is the worst service I have ever had.

Are you taking advange cause im paying R99.00 a month, if this means nothing to you cause you have better client’s please cancel the account