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I do not know what to do now , first I was advised my bank doesn't appear on their list secondly the agent confirmed that indeed she changed the debit order date to the last/first day of the month .....then surprisingly the debit order did go through on my new bank of which they advised did not appear on their system , secondly it happened on the old debit order date not the new requested date ...when will folks just do simple things ....I do not think the request was that difficult