Account deduction explanation

Gooday<br> I recently took up the explora(which was delivered late and with no indication of who will install it) and the consultant who was selling it and reading the terms and conditions to me stated that i needed to pay R149 within 7days so that the explora can be delivered; he also stated that the R149 will be subtracted from the initial monthly premium of the explora. However they deducted more money.<br> When i called in on Monday i was told that someone will call me back on the same day to explain the charges but yet i still have not received any calls from Multichoice instead they deducted the funds.<br> I am very angry with this poor service ever since i took up the explora. Firstly it was delivered late and when it came, i couldn't even watch it as there was no indication of who will install it.<br> After using my airtime to contact an installer Multichoice then deducts me more funds than that i agreed to and no one from their department has called me back to explain this as i was told someone will call me the monday already.