Account Debited without authorisation no feedback after a day

<p>On Monday morning I recieved a notification of a debit off my account for R952.10 for M-Choice MCADHOC ********** 7. on rceiving notification i scalled and spoke to Nomvelo. apparently there are 2 parts to the amount deducted, 1 being for a connection of a decoder on Sa****ay by a caller on ********** , a numebr whcih isnt mine or any of my families and anither for my holiday account whcih we connected on Sunday. there was credit for 8 days in our holiday account and therefore no need to debit any furher amount a sit is only being connected for 3 days. to cut a long story short i was informed that recordings ahd to be listened to as me the client cant be trusted. i called again yesterday afternoon and there was still no feedback on the matter. i called again this morning Wednesday the 22nd and still no answer. i spoke to a Meshack who said there would be an answer. What gives any organisation the right to deduct money they are not entitled to nor instructed to and not follow up asap in order to satisfy the customer. this is out and out ***** by what is considered a reputable company. </p> <p>My qureference number is ********** 4-I176</p>