Account debited twice , but No service at Home

Paid R879 via the self service pos at the Agent , of which my account was debited twice (R879 x 2) and the money was never allocated to my account , Now I am i a situation whereby I am disconnected and they expect me to pay another money before i get connected. Since my payment on the 6th ive been disconected and reconnected over 5 times and all the Customer care agnets seem to careless ,they tell me I should go and sort out my issue with the agents...Customer care agnets ( Botsang Montsho , Nkhensani Seweya and her Sup. Setudi Rapodile who told her that he is too busy to speak to me , i should leave my numbers and he'll contact me if he get time. I am honeslty gatvol ....Ive been paying multichoice for over 10 years without fail and these is how they treat me ...