1 reviews | Active since Feb 2015
account debited of crazy amount and no credit?!?!?
Almost a month ago I complained about a fault decoder I had received and where was my new one (see previous hello Peter complaint) I was without dstv for a week and Palesa at social media dealt with my query. I was told my bill would be credited for the week of no service and my bill would be well below R800. Today Multichoice took off R2289 off of my bank account?!!!!! For what!!!!! You have just taken my rent money out of my account!!! It's due tomorrow. I demand my money gets credited back into my account!!!! Palesa was supposed to call me on the 24th of Feb because apparently there are 2 decoders on my name which is ******* and she was going to make sure my account was correct. No calls no follow ups. The worst thing I ever did was get an explora!!!!! Nothing but problems and broken promises!!!!! I expected this to be sorted today as I am not getting kicked out of my house because multichoice can't do their jobs properly!!!!!! I am furious with this situation
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert